DBS FAQ’s

To help you through the process we have provided answers to some of the most common questions we get asked.Q. How do I contact the the Disclosure and Barring Service (DBS)?

email: customerservices@dbs.gsi.gov.uk

Tel: 0870 909 0811

Minicom: 0870 909 0344

Q. How do I contact Disclosure Scotland

email: info@disclosurescotland.co.uk

Tel: 0870 609 6006

Q What is the difference between a CRB and a DBS check?                                                      

DBS refers to the new agency created out of a merger between the Criminal Records Bureau (CRB) and The Independent Safeguarding Authority (ISA), its full title is The Disclosure and Barring Service. The checks and information provided will remain the same but since the 1st December have been re-branded DBS Checks.

Q How long does a Disclosure last?

Unless you have subscribed to the DBS’s update service you may be asked to reapply by potential employers even if you have previously held a DBS certificate.

Q What are the different levels of checks? 

There are a number of different levels, we only provide 3

Basic – Provided by Disclosure Scotland

Standard – Provided by the Disclosure and Barring Service

Enhanced – Provided by the Disclosure and Barring Service

Q Who needs a DBS check?

Basic Disclosure is open to everyone regardless of their occupation. However, Standard and Enhanced Disclosures via the DBS are only available for certain occupations.

As a rule Standard Disclosures are normally only required for those engaged in or entering a profession as specified in the Exceptions Order to the Rehabilitation of Offenders Act 1974. This check should NOT be requested just because it is the quickest. Your application may be downgraded to a Basic.
Enhanced DBS checks are required for volunteers and staff that have direct access to, or work directly with children or adults at risk.

Our forms require you to select a job title from a list, subject to this selection we will determine your eligibility.

Q What supporting documents do I need?

When applying for a DBS check, whether you use us or go elsewhere, you will need to provide a copy of your passport or driving licence which shows your date of birth, as well as a utility bill, bank, mortgage or credit card statement that shows your home address. We accept scanned copies that can be included with your online application. These and your identity are then verified in line with the current guidelines issued by the Disclosure & Barring service.

Q How do I get my documents verified?

We recommend that you first photocopy your documents. You should then produce both the original and the copy to the person who will be verifying your documents. This should be an individual nominated by your employer or a professional such as a Doctor, Lawyer, Accountant, School Teacher etc who is prepared to vouch for your identity. The Post Office also offer this service.

They should then write on the photocopy;

“I, name, confirm that I have seen the original document and confirm that these relate to the named individual.

                                                      Signature”

Q How do I get my documents to you?

Once verified the documents should then be scanned as a PDF so that it can be uploaded during your online application. If you do not have access to a scanner a good quality digital photograph may be acceptable.

What is meant by a child?

Section 60 of the Safeguarding Vulnerable Groups Act 2006 defines a Child as “a person who has not attained the age of 18”.

Q What is a vulnerable adult?

The term ‘vulnerable adult’ has been amended as it was felt to be inappropriate to label an adult as vulnerable solely due to their circumstances, age or disability. In general terms, an adult (a person aged 18 or over) is classed as vulnerable when they are receiving one of the following services: • Health care; • Relevant personal care; • Social care work; • Assistance in relation to general household matters by reason of age, illness or disability; • Relevant assistance in the conduct of their own affairs; or • Conveying (due to age, illness or disability in prescribed circumstances)

Contact us
01372 860889

01372 860889

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