We have prepared this short DBS FAQ’s guide to help you make the right selection and to provide all the information you need to successfully submit your application.

Q 1.  Are Eurocom part of the DBS?

A.  No Eurocom CI Ltd are an independant company providing a Criminal Record checking service.  We process Enhanced and Standard DBS checks under Registered Body reference 21657700008. Eurocom CI Ltd are a Responsible Body for Basic Disclosures under reference EUR1060802.

Q 2. How do I contact the Disclosure and Barring Service (DBS)?

email: customerservices@dbs.gsi.gov.uk
Tel: 03000 200 190
Minicom: 03000 200 192

Q 3. How do I contact Disclosure Scotland

email: info@disclosurescotland.co.uk
Tel: 0870 609 6006

Q 4. What is the difference between a CRB and a DBS check?

A. DBS refers to the new agency created out of a merger between the Criminal Records Bureau (CRB) and The Independent Safeguarding Authority (ISA), its full title is The Disclosure and Barring Service. The checks and information provided will remain the same but since the 1st December have been re-branded DBS Checks.

Q 5. How long does a Disclosure last?
A. Unless you have subscribed to the DBS’s update service you may be asked to reapply by potential employers even if you have previously held a DBS certificate. There is no set time limit.

Q 6. What are the different levels of checks and how much are they?
A. There are a number of different levels, we only provide 3
Basic – Provided by Disclosure Scotland £38.20
Standard – Provided by the Disclosure and Barring Service £50.00
Enhanced – Provided by the Disclosure and Barring Service £68.00

Q 7. Who needs a DBS check?

A. A Basic Disclosure is open to everyone regardless of their occupation. However, Standard and Enhanced Disclosures via the DBS are only available for certain occupations.

As a rule Standard Disclosures are normally only required for those engaged in or entering a profession as specified in the Exceptions Order to the Rehabilitation of Offenders Act 1974. This check should NOT be requested just because it is the quickest. Your application may be downgraded to a Basic.

Enhanced DBS checks are required for volunteers and staff that have direct access to, or work directly with children or adults at risk.

Our forms require you to select a job title from a list subject to this selection we will determine your eligibility.

Q 8. How long will my check take?

A. Basic Disclosures via Disclosure Scotland normally take around 10-14 days. They do not email the results and you have to wait for them to arrive by post. You can call to check the progress.

Standard Disclosures via our e-bulk service are normally all completed within 48 hrs. Our system will send you an email notification when completed and mail the certificate the same day.

Enhanced Disclosure can take longer as the checks are more detailed. We complete 90% within 5 working days. A small number do take longer to complete stage 4 where the police conduct additional checks. Once complete our system will send an email notification and the certificate is sent by mail the same day.  We never guarantee a turnaround time.

Q 9. Who will get a copy of my DBS certificate?

A. If your certificate was issued on, or after, June 17th 2013, only you will receive a copy of your certificate. This copy will be sent to the current address that you provided in your application.

Q  10. What supporting documents do I need?

A. When applying for a DBS check, whether you use us or go elsewhere, you will need to provide a copy of your passport or driving licence which shows your date of birth, as well as a utility bill, bank, mortgage or credit card statement issued within the last 3 months that shows your home address. We will accept scanned copies that can be included with your online application. These and your identity are then verified in line with the current guidelines issued by the Disclosure & Barring service.

Q 11. How do I get my documents verified?
A. We recommend that you first photocopy your documents. You should then produce both the original and the copy to the person who will be verifying your documents. This should be your employer or an individual nominated by your employer or one of the following;

Employer’s representative



Bank/Building Soc. Official

Company Director

Police Officer


who is trained to verify your identity documents. The Post Office also offers this service.

They should then write on the photocopy;

“I, << name>>, confirm that I have seen the original document and confirm that these relate to the named individual.


Company name

Address & Telephone number”

Where possible they should mark the document with an official company stamp.

Q 12. How do I get my documents to you?
A. Once verified the documents should then be scanned as a PDF so that it can be uploaded during your online application. If you do not have access to a scanner a good quality digital photograph may be acceptable. They should be less than 1mb in size. Do NOT send us originals.

Q 13. What is meant by a child?

A. Section 60 of the Safeguarding Vulnerable Groups Act 2006 defines a Child as “a person who has not attained the age of 18″.

Q 14. What is a vulnerable adult?

A. The term ‘vulnerable adult’ has been amended as it was felt to be inappropriate to label an adult as vulnerable solely due to their circumstances, age or disability. In general terms, an adult (a person aged 18 or over) is classed as vulnerable when they are receiving one of the following services:
• Health care;
• Relevant personal care;
• Social care work;
• Assistance in relation to general household matters by reason of age, illness or disability;
• Relevant assistance in the conduct of their own affairs; or
• Conveying (due to age, illness or disability in prescribed circumstances)

Q 15. What is the DBS Update Service?

A. The DBS update service is a yearly subscription service provided directly by the DBS for applicants. Currently the service costs £13 per applicant per year (or free for volunteers).

If the DBS applicant subscribes to the service (this must be done around the time of their application) their DBS certificate will be securely stored online, allowing the applicant to check their certificate or present it to their employer at any time. The applicant can also register subsequent DBS applications with the service.

The service is fully portable – allowing applicants to carry their certificate between different employments, providing the new employment requires the same level of check.

The service also updates regularly – meaning that employers will only have to request a new DBS check be undertaken if new information has arisen since the last DBS check (or if they require a different level of check) This means the issue date of a DBS certificate will no longer be relevant as long as the applicant has subscribed to the update service.

Q 16.  I did not receive my Standard or Enhanced DBS Certificate, can I obtain a copy?

A.  Yes, the request must be made within 3 months of the date of issue. Please follow the link below on how to request a copy;



Contact us
01372 860889

01372 860889

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